We make every effort to dispatch orders as quickly and safely as possible, so we send all our items securely packaged in bubble wrap, corrugated paper and in a special custom sized cardboard box as we wouldn’t want your frames to be damaged in any way in transit. All our items will be send by Hermes so they can be tracked, and we aim to despatch within 2 working days, except our custom designed section, these frames are made to order therefore delivery will take longer and will be quoted upon enquiry. Any question or queries please don’t hesitate to ask.
NOTE: Unfortunately due to the fragile nature of our items we only ship within the UK, sorry.
Hopefully you shouldn’t have any need to return an item however if you do we would ask that you email us within 48 hours of receipt of the item and let us know the reason why.
NOTE: We do not accept returns of frames from our custom designed section unless the item is faulty.